Privacy Policy

Introduction

Hair Couture Salon, a franchise operating under M/s. Florian Hurel Salons Private Limited (FHSPL), is committed to protecting your personal data and handling it with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable data protection laws.

What is Personal Data?

Personal data refers to any information that can identify you either directly, such as your name, or indirectly, such as identifiers like email or phone numbers. Examples of personal data include your name, email address, phone number, home address, payment details, billing information, shopping preferences, appointment history, and feedback.

How We Collect Your Data

We may collect your personal data directly from you when you create an account, book an appointment, purchase a product or service, or communicate with us via email, phone, or in person at the Salon. We may also collect data automatically using cookies and similar tracking technologies when you interact with our website, apps, or social media pages. Additionally, we may collect data through our services and third-party platforms when you use our website, forms, social media, or payment gateways.

Key Principles of Data Handling

• Transparency: We will clearly inform you about the data we collect and how it is used.
• Purpose Limitation: We will collect your personal data only for legitimate purposes related to our salon services or marketing.
• Data Minimization: We will collect only the data necessary for the intended purpose.
• Security: We will implement appropriate measures to protect your data from unauthorized access.

What Data We Collect

• Contact Details: Name, email address, and phone number.
• Appointment Details: Services selected, appointment date, and time.
• Payment Information: Credit or debit card details and billing address.
• Preferences and Feedback: Information related to your service choices and reviews.

How and Why We Use Your Data

• To schedule and manage your appointments.
• To provide salon services and process payments securely.
• To communicate updates about appointments or promotions.
• To improve our services based on your preferences and feedback.
• To comply with legal obligations such as invoicing and regulatory requirements.

Legal Basis for Processing Your Data

• Your consent for marketing communications or promotions.
• Legitimate interest in enhancing services and smooth operations.
• Contractual obligations to fulfill service requests and process payments.
• Legal compliance to meet regulatory requirements.

Your Rights

You have rights regarding your personal data, including:

• Access to details about the data we hold.
• Correction of inaccurate information.
• Requesting deletion of your data where applicable.
• Receiving a copy of your data in a machine-readable format.
• Withdrawing consent to marketing communications at any time.

How We Protect Your Data

We implement technical and organizational measures to safeguard your data, including encryption of sensitive information, secure storage with restricted access, and regular system monitoring for vulnerabilities.

Use of Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and improve our services. By using our website, you agree to our use of cookies as described in our Cookie Policy.

Data Sharing and Third-Party Services

We may share your data with FHSPL and trusted third-party providers for payment processing, website hosting, and marketing communications, provided you have given consent. These third parties comply with data protection regulations.

Retention Period

We retain your personal data only as long as necessary for the purposes outlined or to comply with legal obligations.

Children's Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal data from minors.

Changes to the Privacy Policy

Hair Couture Salon and FHSPL reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website, and we encourage you to review it periodically.

Contact Information

If you have inquiries or wish to exercise your data rights, contact us at:

• Email: info@florianhurelhaircouture.com
• Phone: 09167441414
• Address: Annex, White House, 91, Walkeshwar Rd, Krishanaraj Society, Walkeshwar, Malabar Hill, Mumbai, Maharashtra 400006