Terms and Conditions

Introduction

Welcome to Hair Couture Salon. By using our website, you agree to comply with and be bound by the following terms and conditions. Please review the terms carefully. If you do not agree with any of these terms, you should not use this website or the services provided by Hair Couture Salon, a franchise under M/s. Florian Hurel Salons Private Limited (FHSPL).

Services

This website is operated under the franchise agreement of Hair Couture Salon with FHSPL. The terms and conditions outlined here govern the use of the website and services provided by Hair Couture Salon. The site is intended for use by Indian nationals residing in or outside India, and other nationals residing in India, provided they are at least 18 years of age. Access may be restricted in regions where local regulations prohibit it or make such operations illegal.

The website allows users to browse and select products or in-salon services and express interest in purchasing or redeeming them. All payments, product deliveries, and service redemptions are handled by Hair Couture Salon.

Legal Jurisdiction

This site and its operations are governed by the laws of the Republic of India. Any disputes shall fall under the jurisdiction of the courts in Mumbai, India.

Modifications

Hair Couture Salon and FHSPL reserve the right to extend, modify, discontinue, or change the terms and conditions or website features at their sole discretion without prior notice. Any such changes will be effective immediately upon posting on the website.

User Responsibilities

Users must maintain the confidentiality of their account information and passwords. Unauthorized access or use must be reported immediately. Hair Couture Salon and FHSPL are not responsible for any loss resulting from unauthorized access to a user account.

Prohibited Activities

Users are prohibited from engaging in unlawful activities or activities that infringe the rights of Hair Couture Salon, FHSPL, or other users. Such actions include fraudulent activities, uploading harmful files, or violating intellectual property rights. Violation of these restrictions may result in termination of access without notice.

Payments and Billing

Payments for products and services can be made through credit cards, debit cards, or other electronic payment methods. Any payment failures must be reported promptly. Refunds and cancellations are subject to Hair Couture Salon’s policies.

Gift Cards

Gift cards purchased through the website are non-refundable, cannot be exchanged for cash, and must be redeemed within the validity period of 6 (six) months from the date of purchase. Hair Couture Salon is not responsible for lost or stolen gift cards.

Data Collection and Privacy

Hair Couture Salon collects personal information, such as names and contact details, solely for processing transactions and providing services. Data may be shared with FHSPL or third-party service providers for operational purposes only. Hair Couture Salon adheres to the applicable data protection laws in India.

Users may request access to, updates of, or deletion of their data by contacting us at:

Email: info@florianhurelhaircouture.com

Cancellation and Refund Policy

Gift cards and completed transactions are non-refundable. Appointment cancellations must be notified as soon as possible. Refunds for other services are subject to salon policies and will be handled on a case-by-case basis.

Marketing and Communications

By using this website, users agree to receive promotional communications. They can opt out at any time by clicking the “Unsubscribe” link in emails or contacting us directly.

Third-Party Services

The website may integrate third-party services, such as payment processors. While Hair Couture Salon ensures these providers are reputable, it is not responsible for their privacy practices.

Intellectual Property

All content, trademarks, and materials on this website are the property of FHSPL and its affiliates, including Hair Couture Salon. Unauthorized use or reproduction is prohibited.

Limitation of Liability

Hair Couture Salon and FHSPL will not be liable for indirect or consequential damages, including data loss, unauthorized access, or service interruptions. The liability is limited to the amount paid by the user for the relevant service or product.

Force Majeure

Hair Couture Salon and FHSPL will not be liable for delays or failures caused by factors beyond their control, such as natural disasters or governmental actions.

Dispute Resolution

Any disputes related to the website or services will be resolved exclusively in the courts of Mumbai.

Changes to Terms

Hair Couture Salon reserves the right to revise these terms at any time. Continued use of the website implies acceptance of the updated terms.

Termination

Hair Couture Salon may terminate user access to the website at its discretion for violations of these terms.

Compliance with Data Protection Laws

Hair Couture Salon complies with the Information Technology Act, 2000, and the Personal Data Protection Bill, 2019, in protecting user information.

Contact Information

For questions or concerns, please contact:

Email: info@florianhurelhaircouture.com
Phone: 09167441414
Address: Annex, White House, 91, Walkeshwar Rd, Krishanaraj Society, Walkeshwar, Malabar Hill, Mumbai, Maharashtra 400006