Frequently Asked Questions

• Hair Spa & Treatments – Nourishing and revitalising hair care services for stronger, healthier hair. More details
• Body Spa & Wellness – Relaxing and therapeutic body treatments for total rejuvenation. Explore our spa menu
• Nail Care Services – Manicures, pedicures and all professional nail treatments. Learn more
• Skin Care Treatments – Customised facials and skin services for radiant, healthy skin. View options

Our signature services include advanced Korean Scalp Treatments, rejuvenating body treatments, innovative Red Light Therapy and premium HydraFacial treatments, all designed to deliver visible results and a luxury wellness experience.

We offer premium facilities to enhance your overall experience, including a fully equipped gym, steam and sauna rooms, exclusive VIP rooms for added privacy, and an in-house café. We also offer memberships, gift cards and vouchers for your convenience and gifting needs.

We provide complimentary Wi-Fi, convenient pick-up and drop-off services, and a welcoming environment that is both pet friendly and child friendly, ensuring a comfortable and hassle-free experience for all our guests.

Yes, our salon is pet friendly. We are happy to welcome your pets and ensure a comfortable experience for both you and them.

Yes, children are welcome at our salon. Currently, we offer haircut services exclusively for children.

No, consultations are completely free. You can book a consultation at any time by simply calling us.

You can review us on Google and share your experience with us on Instagram.

You can call us or email us at info@florianhurelhaircouture.com for any feedback or queries.

Yes, we offer franchise opportunities. To learn more and explore partnership details, please visit our franchise page.

We currently operate seven salons across India:

• Mumbai (Maharashtra): 3 salons in Bandra West, Walkeshwar and Waterfield Road (Waterfield Road offers advanced treatments only)
• Pune (Maharashtra): 1 salon in Koregaon Park
• Ahmedabad (Gujarat): 2 salons at Sindhu Bhavan Road and Ambli
• Hyderabad (Telangana): 1 salon in Jubilee Hills

We are also planning to expand our presence across India. View all locations.

Salon timings vary by location. You can view the opening hours of each Florian Hurel salon on our locations page.

At our Waterfield Road salon, we offer a range of premium services, including:

• Skin treatments
• Korean Scalp Treatment
• Hair spa & styling
• Nail services

Yes, valet parking is available at all our outlets for your convenience.

You can book an appointment by calling us directly or through our website. You can also book online through our appointment portal.

Appointments can be booked at any time, subject to availability.

You can book the Korean Scalp Treatment by calling us directly or online through our appointment booking page.

The VIP room can be booked by calling us directly while scheduling your appointment. Yes, VIP room charges are separate and may vary based on the services availed.

Yes, we offer pick-up and drop services for locations within 5 km of the salon. To book this service, please call our main desk at least one day before your appointment. The service is subject to availability.

We have four categories of stylists, differentiated by their years of experience and expertise:

• Stylist (Base Level): Entry-level professionals
• Artist: Experienced stylists with advanced skills
• Expert: Highly skilled professionals with extensive experience
• Associate Director: Senior-most stylists with the highest level of expertise

Yes, service charges vary based on the category and experience level of the stylist.

The Korean Scalp Treatment is a specialised service that focuses 90% on scalp health and 10% on the hair shaft, helping improve scalp conditions while supporting healthier, stronger hair growth.

The Korean Scalp Treatment includes:

1. AI-powered scalp consultation
2. Aroma and sound therapy
3. Gentle scalp exfoliation
4. Revitalising scalp massage
5. Personalised styling

The Korean Scalp Treatment focuses primarily on scalp health, with about 90% of the treatment dedicated to the scalp and 10% to the hair. A Hair Spa, in contrast, is designed to nourish, repair and treat the hair itself, catering to its specific needs.

We offer three types of Hair Spa:

• Express Hair Spa – Quick nourishment and relaxation
• Experience Hair Spa – Deep treatment for hair health and shine
• Bond-Building Hair Spa – Strengthens and repairs hair from within

Yes. You can book this treatment even without specific scalp concerns. It helps detoxify the scalp and provides valuable insights into your overall scalp health using our advanced technology.

For the safety and well-being of our clients, this treatment is not recommended during pregnancy, as certain chemical-based products are used on the scalp during the procedure.

The Korean Scalp Treatment is a 90-minute service. Premium, professional-grade products are used during the treatment, carefully selected based on your scalp analysis to ensure optimal results.

The Korean Scalp Treatment is a dedicated session and cannot be combined with other services at the same time. However, you can schedule additional services before or after your scalp treatment.

Our facials use a combination of professional-grade cleansers, exfoliants, serums, masks, moisturisers and sun protection. All products are carefully selected based on your skin type and concerns to ensure safe and effective results.

A HydraFacial is a luxurious 60-minute facial powered by AI-backed skin diagnostics. It is designed to deeply hydrate, repair and protect the skin from pollution and fatigue. The steps include:

1. AI-based skin analysis
2. Deep cleansing and exfoliation
3. Gentle extraction and hydration
4. Targeted serum infusion
5. Protection and finishing care

Advanced treatments use the latest techniques, technologies and professional-grade products to target specific skin and scalp concerns, delivering precise and effective results.

Red Light Therapy is a non-invasive treatment that helps improve skin texture, reduce wrinkles, heal acne and promote overall skin rejuvenation for a healthier, glowing appearance.

• Red Light: Penetrates deeply to combat signs of ageing such as wrinkles and inflammation, and promotes collagen production.
• Blue Light: Works on the skin surface to control acne and excess oil by targeting bacteria.
• Green Light: Focuses on hyperpigmentation, redness and uneven skin tone by regulating melanin production.

We offer a wide range of body treatments to relax, rejuvenate and revitalise your body, including:

• Body Spa
• Couple Body Spa
• Head Massage
• Foot Massage
• Back Treatment
• Prenatal Therapy
• Bamboo Therapy
• Herbal Potli Therapy
• Sports Workout Therapy

Our Body Spa services include a variety of techniques to suit your needs:

• Swedish Massage
• Balinese Massage
• Thai Massage
• Deep Tissue Massage

Yes, we offer lymphatic drainage massage services.

Yes. Our Body Exfoliation service includes:

1. Cleansing
2. Gentle exfoliation to remove dead skin cells
3. Application of nourishing masks or wraps
4. Moisturising to leave the skin smooth, refreshed and hydrated

A De-Tan service typically includes the following steps:

1. Cleansing
2. Gentle exfoliation
3. Application of de-tan solutions or masks
4. Use of soothing products
5. Moisturising to restore and brighten the skin

A Hammam is a traditional cleansing and exfoliation ritual designed to refresh and revitalise the skin. The service takes 45 to 90 minutes, depending on the type of Hammam treatment selected.

• Sauna: Uses dry heat (low humidity) at higher temperatures, creating a hot and crisp environment.
• Steam Room: Uses moist heat with nearly 100% humidity at a lower temperature, producing a warm, foggy atmosphere.

Yes. Following your spa treatment, you may choose between a steam or sauna session to enhance relaxation and rejuvenation.

Our nail services include:

• Nail Polish Application & Removal
• Gel Polish Application & Removal
• Nail Extensions

No, we currently do not provide eyelash extension or microblading services.

Your membership is valid at all company-operated outlets within the city where it was purchased, allowing you to enjoy our signature services with ease and convenience.

Memberships may be used by your family and friends with prior confirmation from the membership holder, ensuring a seamless experience.

Memberships offer a range of exclusive benefits, including tax benefits, curated add-on privileges and select complimentary services designed to elevate your overall wellness and luxury experience.

Validity depends on the membership you choose, and some memberships do not have an expiry date. Please check with our front desk for the terms of your membership.

Yes, we offer gift vouchers that can be purchased online through our website or at any of our salons.

Gift vouchers are available starting from INR 3,000, offering an elegant way to share our signature experiences.

Gift vouchers are valid for 6 months to 1 year from the date of purchase. Please note that the validity period cannot be extended.

Gift cards are available in both formats – physical cards and e-vouchers – offering flexibility and convenience for gifting.

Service vouchers are currently not available. We recommend our gift cards, which offer greater flexibility and allow you to share the complete luxury experience.

Gift cards are offered at their full value to maintain the exclusivity and premium quality of the gifting experience.

Gift vouchers can be purchased online through our website or directly at our salons.

Gift vouchers are valid at all company-operated outlets within the city in which they were purchased.

We are currently offering a 25% discount on your first visit to the salon.

We run special promotions for different occasions throughout the year, subject to change. To know the current offers, please contact our front desk team, who will be happy to assist you.

We offer multiple membership packages designed for regular clients, which can be purchased directly at any of our salons.

No, offers are valid for one person only and cannot be combined with other promotions.

No, membership benefits cannot be combined with any other offers or discounts.

5% GST is applicable on all our services.

We accept payments via cash, card and UPI for your convenience.